Email has become increasingly unreliable. Since our emails notifying you of your ticket updates may fail to be
delivered, it is vital that you log back in to our Help Desk and check the status of your ticket(s) frequently for
updates. We will attempt to reply to your ticket(s) as quickly as possible, and all tickets are answered in the
order received. We attempt to answer every email within 24-48 hours but in some situations it may take longer.
I am more than happy to help you. Open up a support ticket and put as much information as you can into the support so that i can get back to you as quick as possible. I try and reply within 24 hours.
James
